Passwords occasionally need to be reset. Sometimes you forget your password, sometimes you need to update your password for security reasons, sometimes you just want to change your password. In Summit, there are two ways to reset a password: using the Forgot Password? option on the login screen or the Force Password Reset button in the user management screen. This article will cover both options, and while the initial steps are different, the process of actually resetting the password is the same.
The first, and probably easiest way for a user to reset their password is using the Forgot Password? option in the login screen. Clicking that option will open a window similar to the one shown above. Simply enter the email address associated with the account you want to reset the password for and an email will be sent with instructions on resetting the user's password. An example of the password reset email and the steps to take from there will be shown after the force password reset instructions, as the process is identical after that.
The second way to reset is a password is using the Force Password Reset button on the user management screen. This option is most useful when resetting a password for another user, for example an administrator wanting other users to choose a new password. Clicking the reset button will pop up another window like the one below, and clicking confirm will send an email with reset instructions to the users email address. This email is functionally identical to the first password reset option.
NOTE: Password reset emails are notorious for getting caught in spam filters, especially for Gmail accounts. If the user does not see a password email within a couple minutes, check the spam filter or search for emails from the sender SUMMIT.
Regardless of the option to send a password reset, the user will receive an email from Summit that looks like the example above. Click on the Reset Password button to return to Summit and set a new password. Password strength requirements are set during configuration and your organizations requirements may vary. Once the new password has been entered and confirmed, the user can sign in to Summit with their username and new password.
When a password is reset, the user will receive an email notifying them that their password has been changed. If the user receives this after resetting the password themselves, they can ignore it. But, if a user sees an email like the one above notifying them that their password has been reset, and they weren't the one who reset the password, they should click the Lock Account button immediately and contact their system administrator.
You should now be able to reset a password in Summit. If you have any additional questions or issues resetting passwords, please contact Xtract support via Freshdesk ticket or email.